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If you require support simply fill out our Service Request Form or feel free to call or email one of our helpful service representatives. You will find all of the contact information you require on our Contact Page

Downloads. . . . . .

We have a small download page that will be continually updated as required.

Browse Downloads Page

Service Response. . . . . .

Our service response will ensure that any new copier will be up & running on average at least 95% of the time. We will also ensure a 90% first time fix because our engineers will carry the right parts to enable them to fix your machine on their first visit 9 times out of 10 over your contract period. With Nationwide Service Support provided by ParkWood Document Solutions we can maintain your hardware & software solutions wherever your offices are located in the UK.

A minimum call procedure is carried out at every service visit. This ensures that not only is copy quality checked but the machine is cleaned & all high mortality parts are checked & replaced as necessary, thus ensuring reliability & consistent high performance whilst keeping downtime & interruption to your business & it's staff members to an absolute minimum.

As part of our comprehensive meter based (click based) service contract, all consumables including toner, parts, labour & preventative maintenance are supplied to ensure that the machines run as efficiently as possible throughout their lifetime. Consumables include black toner (unless agreed as a chargeable extra), developer & drum units. Parts supplied for photocopiers are covered by warranty. Parts supplied for machines not covered by a ParkWood service contract will be charged at the manufacturers recommended retail price & labour will be charged at the current rate.

Meter Readings. . . . . .

To ensure a simple & efficient method of supplying your meter reading we have set up a direct link to our system.

Please either fill in our Meter Reading Form or email us at meter@parkwoodsolutions.com with the following information:-

  • Company Name
  • Model Number & Serial Number of the Device
  • Colour & Mono Meter Reading
  • Your Contact Details

ParkWood Document Solutions Limited

25 Basepoint, Premier Way
Abbey Park Industrial Estate
Romsey, Hampshire
SO51 9AQ
United Kingdom

Phone: 0844 561 6507